When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require.
If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.
Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.
This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.
This course is comprised of the following modules:
1: Reasons People Communicate 2: Ways of Communicating 3: Identifying Communication Barriers 4: Reducing Communication Barriers 5: Checking Understanding 6: Getting Help With Communication Issues 7: Confidentiality
Assessment: Each module finishes with questions on that module. You are given the chance to review all your answers at the end of each module before final submission and you will be given 3 attempts at each module to achieve a pass rate of 100%.
The video content of this course is:
75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
Recommended System Requirements:
Operating System: Windows 7+ or Mac OSX (10.8+) Browser: A modern and up to date web browser Video: Up to date video drivers Memory: 1Gb+ RAM Additional Software: Flash Player (latest version) Download Speed: Broadband (3Mb+)
This course is approved by:
To start the course:
Click one of the Start Course Now buttons on the right hand side. You will be directed to our E-Learning platform where you will be asked to pay securely via PayPal. You can pay via your PayPal account, or by Debit/ credit card with PayPals secure portal. You will then be able to start the course.