Understanding Aggressive ​Behaviour & De-escalation

 This course will enable staff to appropriately manage violent and aggressive behaviour in a person-centric approach relevant to any industry.

The course is 3 hours that can be offered as a standalone certificated course or as part of a full PMVA course.

Staff are often exposed to aggressive behaviour in their work roles. This course will help them understand where aggression comes from and how to manage it in a safe way without physical skills.

In today’s health & social care industry abusive practice shouldn’t exist. Unfortunately, we still hear too many stories of its occurrence. This problem is in part due to poor training and staff knowledge.

That is what this course is about- educating staff about challenging behaviour and the root causes to better equip them to manage situations in a caring and supportive way and focus on de-escalation as the forefront mechanism to prevent the use of restrictive practices.


PMVA De-escalation Training In NorfolkBased in Norfolk, we can deliver PMVA training to your organisation throughout the UK.

Our PMVA tutors are fully qualified GSA trainers and have over a decade experience in both the use of the training in secure services and in teaching the subject, using real experiences and underpinning knowledge to embed the learning.


Course Duration
3 Hours

Refresher Period

This course is certificated

About This Training Course

The identified aims of Understanding Aggressive Behaviour & De-escalation course are:

To promote best practice in understanding and reducing aggressive behaviour while maintaining a safe and therapeutic environment for both staff and service user.
To understand types of aggression and put into practice the ability to analyse and reflect on that behaviour with the aim of reducing it through long term viable change in the service user.
To always ensure a person centric approach to behaviour management and the care framework surrounding behaviour management.

The objectives of this course are:

To be able to define Anger, Aggression and Violence and what risks they pose along side the differences between them.
To know what Applied Behavioural Analysis is and be able to use the approach to reduce Instrumental Aggression.
Be able to use and understand The Assault Cycle to reduce Affective Aggression.
To understand Stress Factors and how they can act as triggers to emotional arousal and ways to reduce these.
To be able to implement reduction strategies in a positive way using an approved framework.
Identify appropriate De-escalation techniques and how to put them into practice.

This course covers the following topics:

The differences between Anger, Aggression and Violence
Instrumental aggression and using an Applied Behavioural Analysis
Affective aggression and the Assualt Cycle
Stress factors leading to aggression
Primary Preventative Strategies
Secondary Reactive Strategies
Tertiary Emergency Strategies
Themes and tools for de-escalating a person

This course is normally delivered between the hours of 09:30 – 12:30.

The course is normally delivered as a certificated course or as part of a full PMVA course.

Frequently Asked Questions (FAQ’s)

Physical Intervention is more commonly known as restraint- the intentional application of restrictive holds designed to limit a person’s freedom of movement to prevent them causing harm to themselves or to other people. Such skills are commonly used in teams of 2 or more skilled professionals. Our Physical Intervention skills are backed by a framework of underpinning knowledge around behaviour management.
We take a very serious approach to the prevention of abusive practice when managing violent and aggressive behaviour. Our training is based on a set of skills designed not to cause pain, and which puts the individual at the centre of the incident. Our focus is restraint avoidance and adopting a therapeutic approach to behaviour management. Our physical intervention programmes are backed with comprehensive theoretical components exploring the theories of aggression and why people become aggressive, and how to approach the topic of de-escalation as part of a preventative strategy.
If you would like to book this course, please contact: 01508 218 017
We can deliver our physical intervention (PMVA) courses at your venue or a venue of ours (fees may apply). For events further afield, please call to discuss how we can help!
The GSA is our regulatory body governing our breakaway’s and Physical Intervention Training. The GSA set the standards by which we must deliver our courses in the Management of Violence and Aggression (or PMVA, PMA and MOVA as it is sometimes called).